Delivery and Payment
Cairo & Giza
Our delivery team is happy to deliver your order to your door step, you pay after you receive your order. Please review and check your order before paying. We strive to ensure we deliver your order in the perfect condition that meets your expectations and our standards. We deliver everywhere in Cairo & Giza throughout the week except Wednesday and Friday & Alex once a month.
While placing your order and checking out, different delivery timings will appear to you to pick one from. Please choose the most convenient to you. You will find an option “inconvenient”, if none of the offered delivery timings suit your schedule; in this case we will call you to arrange a timing that suits you and an extra fee might apply. Please note that we might NOT be able to deliver outside our regular delivery schedule.
Orders placed before 11:00 am, will be delivered on the same day.
Orders placed after 11:00 am, will be delivered on the next day.
Our delivery staff has instruction not to wait more than 15min if there is no one available at the delivery address. The reason for this is that they usually have many orders to deliver; delaying one order over 15min. means that the whole delivery plan will be delayed and that the perishable (frozen & fresh) products might be at risk. We really appreciate your cooperation to have someone available to receive the products during the advised timing.
Delivery fee ranges between 15LE to 50LE to all places in Cairo except Cairo - Alex Road for which the delivery fee is 70LE .
In case of emergency or you want to cancel the order on the day of delivery, appreciate you call us at 01204284440 as soon as possible.