Terms & Conditions
Terms and conditions of use and sale for Greenolic
Last Updated: 30/3/2016
Greenolic website aims to give you a superb shopping service. We have set out below the conditions under which you are allowed to use the Site, what you can expect from Us and see the terms on which you place your order. We are open for business on the Internet 24 hours per day, seven days per week. In the course of doing business, we and you (as the customer) agree to adhere to the following terms and conditions.
1. DEFINITION OF TERMS
"You" and "Your" means the person ordering Goods from Greenolic.
"Greenolic" or "We" or "Us" or "Our" means Greenolic
"Account" means Your details and shopping history which is created when You register to shop through the site.
"Deliver" means Us delivering the goods that You order to the address stated in Your order (and that address must be within Our delivery area) and "Delivery" and "Delivered" shall be interpreted accordingly.
"Collect" means You collecting the goods that you ordered at the delivery address the customer provided to greenolic (and that address must be within Our collection catchment area) and "Collection", "Collecting" and "Collected" shall be interpreted accordingly.
"Let Us Know" means change or cancel Your order via our site or call our contact number. You may also write to Us by email
Site" or "Website" means Greenolic Website at www.greenolic.com
This section explains how You are allowed to access and use the Site.
2.1 Use of and access to the Site
2.1.1 From time to time it will be necessary for us to carry out maintenance on the site which may result in occasional periods of downtime. Greenolic has to decide these timings with no obligation what so ever on any consequence that results from this.
2.1.2 We can't promise that the site will be uninterrupted or error-free or that defects in the site will be corrected.
2.1.3 You can use the Site to browse and buy goods and services from us and to manage your account with Us but not for any other purpose.
2.1.4 You must not create or use fake account on the site that is not yours or doesn’t reflect your true identity.
2.1.5 System Availability
Greenolic makes every effort to maintain 100% system availability. In cases where we do experience technical difficulties, we are not responsible for orders that are not processed or accepted.
2.2 Content of the Site
2.2.1 We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the Site, we make no representations, warranties or guarantees, that the content on the Site is accurate, complete or up-to-date.
2.2.2 We do not guarantee that the Site, or any content on it, will be free from errors or omissions.
2.2.3 All rights, including without limitation any intellectual property rights, in any data on the Site, or any part of the Site, provided by Us or You, or any third party, such as for example Your shopping list or favorite items (the Data) will automatically be owned by Greenolic. You agree that you are not allowed to use the Data, or permit any third party to use it, without our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.
2.2.4 You are responsible for configuring your information technology, computer programs and platform in order to access the Site. You should use your own virus protection software.
2.2.5 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
2.3 Non Greenolic Websites
Sometimes to help you in Your shopping experience We may include links to other non Greenolic websites. As you would expect, Greenolic is not responsible for the content of those websites or any consequences that might happen to the customer from using non greenolic sites or links.
3.TERMS OF SALE
These terms of sale will apply if you place orders on Our Site.
3.1 Becoming a Customer
3.1.1 To place an order on Our Site You must require Delivery in Our Delivery area or a Collection in Our collection catchment area
3.1.2 When you register you will create a username and password which you must use whenever You shop with Us. You must treat your username and password as confidential and must not disclose it to any third party. Please keep this information in a safe place because you will be responsible for all activities and orders made under Your password and username. If You think that someone else may either know or be using Your username and password, please contact Us immediately.
3.1.3 We reserve the right to decline a new customer registration or to suspend or disable Your Account at any time and at our sole discretion without any obligation on greenolic.com.
3.2 Our Contract
3.2.1 Our Site invites you to buy goods from us. Once You have placed an order on the Site We will send You an order acknowledgement by email setting out what You have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from us. A legally binding contract with you will only arise once we have completed Delivery of the goods to You or You have completed Collection of the goods from Us and received an invoice from us. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.
The prices listed on the Greenolic.com web site are current as long as they are displayed and are subject to change at our discretion. As prices may change, and the Site is regularly updated, there may be variations in the price between the time you place your order and the time we are due to Deliver, or you are due to collect Your order. You will pay the price that is on the Site at the time You place Your order or amend Your order. If a new price or promotion is in place after You have placed Your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to Your order.
3.3.2 We might give you the choice of ordering certain items such as fruit and vegetables either by weight or by quantity. As it is difficult to select loose items such as these to an exact weight, if You order these items by weight We'll charge You for the actual weight picked - and We always try and get as near as possible to the weight You ordered. Also, there might be minor differences in weight of any item sold vs the declared quantity on the product. This is due to differences in weighers and weighing techniques. Greenolic customers approve such differences and understand that they can’t sue greenolic for such differences in weight. Greenolic is always happy to review complains in this area and refund you according to our refund policy.
3.3.3 In addition to the price, a Delivery or a Collection charge as shown at checkout will also be payable by you.
3.3.4 There might be a minimum order value for some areas or at certain times, this is displayed on the Site
All prices quoted are inclusive of any Value Added or other tax
3.4.1 You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes to your order by going to 'My Account' and clicking on “My Cart”, cancel this order. Or click on the link 'My Orders' in the top right corner of the site and click on 'Cancel this order'. Alternatively you can call our Customer Services department (local rate from mobiles). Please note that orders cannot be cancelled by email or phone.
3.4.2 Due to how Our systems work, if You want to add goods to Your order and keep the same Delivery or Collection date, You need to Let Us Know before midnight on the day before Your order is due to be Delivered or Collected. If You want to remove goods from Your order or cancel it altogether, it is preferable if You Let Us Know before 5pm on the day before Your order is due to be Delivered or Collected. Modification and cancellation can be done through the website. This helps Us keep Our costs down and Our prices low and releases Delivery and Collection slots for other customers. However if You forget or change Your mind later, simply tell Our driver when s/he Delivers Your order or Our Collection colleague when You Collect Your order, and s/he will initiate a refund and take away the goods You don't need.
3.4.3 You can change Your order anytime up to Delivery or Collection, but We won't necessarily be able to Deliver during Your originally selected Delivery slot, or provide Your Collection during Your originally selected Collection slot. We may need to agree another day and time to complete your order.
3.4.4 You are able to change your mind and cancel your order for any reason within 7 days after Delivery or Collection for an exchange or full refund. You will not be able to change your mind and cancel an order for items which are liable to deteriorate, or expire rapidly, below after Collection or Delivery unless these items are damaged or faulty or in any way do not meet Our usual high standards.
3.4.5 Your right to return an item does not apply to certain goods unless these goods are faulty on Delivery or Collection e.g. water filters. Greenolic has the right to decide the items that are non-refundable.
3.5 Refunds and Returns Policy
3.5.1 Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, without hassle, as long as you alert us to the details of the problem within 7 business days of having received your order. If the repair or replacement provided by Us is not satisfactory, You can then request either a refund or price reduction. Please note that sometimes it will not be possible for Us to provide a replacement or repair for an item (e.g. because the product/parts no longer exist). In these circumstances Greenolic will offer You a refund or price reduction.
3.5.2 Please retain the original packaging where possible. You are responsible for the goods from Delivery or Collection and You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as We may require them to be returned and they must be returned to Us in the same condition as they were Delivered to, or Collected by, You.
3.5.3 If You have any problems with your purchase, we can offer help and assistance. Please contact Customer Services by email or phone during working hours or through our website. Shop with confidence at greenolic.com. Your satisfaction is 100% guaranteed. No hassles, No exceptions.
3.6 Delivering Your Goods
3.6.1 We always aim to Deliver Your goods within the Delivery slot We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don't Deliver all or any of the goods in Your order.
3.6.2 Ownership of, and risk in, the goods will pass to You once We have Delivered Your order. Read all information on the product label carefully including any accepted substituted products. If the delivery address stated on your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.
3.6.3 We can only Deliver to an address stored in Your address book in the Your Account section of Our Site. We can only make a Delivery to an address within Our delivery area.
3.6.4 If there is no one at the Delivery address during the delivery hours we agreed upon, we will only wait for 15min, after that we will leave. We'll leave notification of Our visit and will return the goods to Our store. We'll then contact You to arrange re-Delivery at a convenient time. You will have to pay another Delivery charge for this.
3.6.5. Our commitment is to Deliver Your order to the front door of Your delivery address. If You need help in carrying the order into Your kitchen, please note that Our drivers have been instructed, for health and safety reasons, to provide that help only if Your kitchen is on the same floor of the delivery address and then only if it is safe and practical to do so. We prefer you don’t ask our delivery person to enter your home. In case he does, greenolic is not responsible for any consequences that might happen later.
3.7 What We are Not Liable For
3.7.1 Whilst We take every care to Deliver Your order or provide Your order for Collection (as applicable), We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You or having the goods available for Collection from Us, arising out of Our supply or failure to supply the goods to You.
3.7.2 Nothing in this Agreement shall in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.
3.7.3. The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.
3.7.4 With the exception of faulty goods or returns made in accordance with clause 3.4 of these terms, We shall not be liable for goods once they have been Delivered to the delivery address, or Collected from us at the collection address, stated in Your order and if You ask a third party to move, transport or deliver the goods to any other address following Our Delivery or Your Collection, We shall not be liable for anything that that third party might do to the goods.
3.7.5 Greenolic’s responsibility as a trader, is limited to delivering the product from our suppliers to you without being responsible for the specifications or the ingredients of the product. Any issues or harm that might happen to is the producer’s fault and greenolic should not be charged or asked for a compensation for this.
3.8 Expiry Dates
The colleagues who put together Your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as You would if You were in store shopping Yourself). However, please note that some fresh produce items naturally only have limited shelf life when they arrive in the store, therefore it is reasonable for them to have a shelf life of less than two days when they are Delivered or Collected.
3.9 Commitment to the Environment
3.9.1 We at Greenolic feel responsible to operate in an environmentally friendly manner. To this end we use recycled and biodegradable materials whenever possible. These materials cost us a bit more, but we think it is well worth the extra pounds
3.9.2 Carrier Bags We – for some products - offer bag-less and flat fee options:
Bag-less option - The bag-less option allows You to receive or collect Your shopping conveniently in thermal un-disposable bag instead of single-use carrier bags. For home delivery, the driver will help You unpack Your order at the doorstep, or allow You to take the crate into Your home and wait while You unload Your shopping. The driver will then take the thermal un-disposable bag back when You have finished. For products delivered in plastic or paper bags, you don’t have to return them or pay for them.
3.9.3 Please note that for food safety reasons We will still need to pack certain items into single-use carrier bags, such as fresh meat and fish. For these items, the single-use carrier bags will be free of charge.
3.9.4 Since the bagless option was introduced, We have seen a significant reduction in the number of plastic/paper bags We are using and We wanted to thank you all for playing your part in making a positive impact on the environment.
After you receive an order from Greenolic, we hope you will make every attempt to reuse the packing equipment we send you in an environmentally friendly manner. If you have any ideas on how we can become more environmentally friendly, we welcome your comments.
3.10 Product Availability
Many of the items we sell are only available to us in limited quantities. We make every effort to update our web site to reflect out of stock conditions, but it is possible that an item you purchase at greenolic is on back order. In that event, we customarily ship as much of the order as possible and ship the back-ordered item as it becomes available. Please understand that greenolic can not be charged or sued for any missing items in your order even if you received a confirmation of their availability. This is to consider cases where your delivered products might be destroyed during transportation.